Terms & Conditions

Access to and use of the LadyLuxe Website is subject to the following terms and conditions. By using the Website, you are agreeing to all of the terms and conditions, which we may update from time to time without notice. You should check this page regularly and take notice of any changes made. If you do not wish to be bound by the Terms you should not access or use the Website. If you have any queries regarding these Terms, please contact us at customercare@ladyluxe.co.nz


LadyLuxe has used its best endeavours to ensure all information, graphics, audio and video and other items appearing on this site (‘Content’) are correct and up-to-date at the time of publication. LadyLuxe does not represent or warrant the accuracy or completeness of the Content and does not remain liable for any errors, omissions or defects. Depending on the resolution of the screen you use to access the Website, the colours of products as displayed on this Website may not constitute an accurate depiction of the true colour of the item.

To the extent permitted by law, LadyLuxe exclude all liability for any consequential, indirect or incidental loss or for any loss of profits, income, business or goodwill, that occurs as a result of your use or access of this Website, and/or from you using or relying on the Content, whether or not it’s caused by any negligent act or oversight on our part or by LadyLuxe related corporations.

Certain laws, including the Competition and Consumer Act 2010 (Cth), can imply warranties or conditions, or impose obligations on LadyLuxe that we exclude, restrict or modify, or that we can only exclude, restrict or modify to a limited extent. Where these laws apply, to the extent to which LadyLuxe is able to do so, our liability will be limited to the resupplying of the Content.

LadyLuxe is a New Zealand owned and operated business.


LadyLuxe takes reasonable steps to make sure our site is secure, however, does not guarantee the security of using this site, or any systems used to access this site. Further information about security in relation to your personal information can be found in our Privacy Policy.

Third party sites

The Website may contain hyperlinks to sites operated by third parties. LadyLuxe does not control these linked sites, and we are therefore not responsible for the content of those sites. Links are provided solely for your own convenience and LadyLuxe decision to include a link does not constitute our recommendation or endorsement of the sites or the products and services they provide or offer. You access these sites and use or buy their products and services solely at your own risk.

Intellectual Property

(a) Copyright

All Content contained on this Website is protected by New Zealand and international copyright laws, unless indicated otherwise on this site.

You may view this site and the Content using your web browser and/or smartphone and save an electronic copy, or print out a copy of the Content or parts of this site for your own information, research or study. If you do, you must: (a) not change the Content from how it appears on this site unless authorised by LadyLuxe and then only according the conditions as stipulated by LadyLuxe; and (b) include the copyright notice “© LadyLuxe” on the copy.

You must not reproduce, frame, transmit (including broadcast), adapt, link to or use any of the Content on this Website, except as allowed by this site or as agreed by LadyLuxe in writing.

(b) Intellectual Property in Designs

This Website contains graphics and other visual representations of products protected by copyright and/or the Designs Act 2003 (Cth) and equivalent laws in other jurisdictions. LadyLuxe takes active steps to protect its rights in its designs and strictly enforces these rights pursuant to the applicable laws.

Making electronic, or other, copies of products displayed on this Website with the intent of reproducing them in whole or in part is strictly prohibited.

Applicable law

By accessing the Website you accept that any disputes about this site or its Content are to be determined by the courts having jurisdiction in New Zealand, according to the laws in force in that country and subject to the application of any principle of conflict of laws inconsistent with this requirement.

As this site can be accessed throughout New Zealand and overseas, LadyLuxe does not represent that the Content complies with the laws of any country outside New Zealand. If you access this site from outside New Zealand, you do so at your own risk and responsibility, and are responsible for making sure you comply with all applicable laws in the place you are located.

Purchases and Payment

Customers must provide LadyLuxe with complete and accurate details when making purchases. LadyLuxe is not liable if we are given an incorrect delivery address at the time of purchase. Any additional expenses in correcting the order are the responsibility of the customer.

All prices in our store are quoted in your choice of currency using currency select; including New Zealand Dollars (NZD), Australian Dollars (AUD), American Dollars (USD) And Great Britain Pounds (GBP£) and include GST. Costs related to international orders are calculated using an integrated currency converter. LadyLuxe is not responsible for varying currency conversion rates charged by customers’ banks.

Payment is processed through PayPal. Upon checkout, customers will be redirected to the PayPal website where they can select their payment method. However, it is not necessary for customers to have a PayPal account to shop with LadyLuxe.

Subscription Payments

Subscription Boxes can be purchased that automatically renew every 2 or 6 months respectively. Payments leave your account in the last week of each month unless a subscription is cancelled at least 2 days before the next billing date.  You may view your billing details, subscriptions, next billing date, and account information anytime by logging into your ‘My LadyLuxe’ account using your email address and password. You may also cancel your subscription anytime from your account under the ‘Subscriptions’ section.

If there are any issues with your subscription, order, or products you receive please contact customercare@ladyluxe.co.nz and we will make it right.


Afterpay service is available on New Zealand orders only. At checkout, customers will be redirected to the Afterpay website to complete the transaction. To be eligible for Afterpay, customers must have an existing New Zealand Visa or Mastercard debit/credit card, over 18 years of age, live in New Zealand. To see Afterpay’s complete terms, visit: https://www.afterpay.com/en-NZ/terms

Customers will receive an invoice confirming the order once LadyLuxe receives payment. Some orders may be subject to fraud checks by the LadyLuxe staff, this means you may be required to provide additional identification to verify your transaction.

Order Processing

Orders are processed on business days (Monday through Friday) excluding public holidays in New Zealand.

Customers will be provided with tracking numbers once orders are shipped out.

See our shipping policies for further details.

In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL’s cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver’s country. Consequently, there will be no refunds for parcels that are not claimed or refused.


LadyLuxe takes every measure against credit card fraud. If we suspect that a customer’s order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information within 7 working days, we reserve the right to cancel the order.


LadyLuxe reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

LadyLuxe is not liable to compensate for any loss, expense or inconvenience customers may face as a result of cancellation.

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